Delivery Policy

After you place your order with us, we will send you an order confirmation email. Estimated delivery lead times are displayed on the relevant product pages and can be referred to at any time. If at any point we expect your order to take longer than the estimated lead time, we will contact you directly to keep you informed.

Please refrain from contacting us regarding your delivery unless necessary, as our team will contact you to confirm your delivery arrangements. Smaller items are typically dispatched via third party courier services within standard 48 hour delivery windows, and the courier may contact you directly regarding your delivery.

While we always aim to deliver within the estimated timeframe, we cannot be held liable for delays caused by circumstances outside of our control.

We offer kerbside delivery only due to the size and nature of many of our products. Most larger items are delivered flat packed on a pallet. Drivers are not responsible for removing pallets following delivery, although some may do so at their discretion if requested politely.

Please advise us in advance of any access restrictions, narrow roads, security gates, limited parking, or any other potential delivery issues.

Available Times

Deliveries are usually made between 07:00hrs and 18:00hrs Monday to Friday, excluding Bank Holidays.

Where possible, we will arrange a delivery date suitable for you. Unfortunately, we are unable to provide exact delivery times until the day of delivery. On the delivery day, we may be able to provide a more accurate delivery window from our couriers.

Weekend or evening deliveries may be available at an additional cost depending on location and product type.

If you are unable to accept delivery on the agreed date, please contact us as soon as possible so we can rearrange delivery. Please ensure there is someone available to receive the goods, or alternatively provide instructions for a safe place where suitable.

If our couriers are unable to complete delivery due to failed access, unavailable recipients, or incorrect delivery information, redelivery charges may apply. Any additional charges will be kept to a minimum and will only reflect charges passed onto us by the courier.

Please ensure all access points are clear before delivery. Self assembly items will remain boxed upon delivery.

For items purchased on a pre order basis, please note that fulfilment may take up to 2 weeks after the stated pre order date shown at the time of purchase. We will keep you informed throughout and contact you once the item is ready for dispatch.

Delivery Locations

We offer FREE delivery to most mainland UK locations, with no minimum spend required.

Please note that free delivery excludes the following areas:

Northern Ireland
Selected postcode areas within mainland Scotland
Scottish Highlands
Scottish Islands
Channel Islands
Isle of Man
Isle of Wight
Other remote UK regions

Additional delivery charges may apply to certain products or postcode areas. If an additional charge is required, our sales team will contact you directly before processing the order.

Postcode Exclusions

Selected Mainland Scotland

Specific postcodes: AB, DD, FK, KY, PA, PH

Scottish Highlands

Specific postcodes: IV, KW

Scottish Islands

Specific postcodes: ZE, HS

Channel Islands

Specific postcodes: GY, JE

Isle of Wight

Specific postcodes: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Isle of Man

Specific postcode: IM

A £100 delivery surcharge may apply to orders delivered to the postcode exclusion zones above.

Unfortunately, we are currently unable to offer international shipping.

Installation Information

We offer installation on selected products using our specialised installation team.

To allow installation to be completed safely and efficiently, the installation area must be clear and ready prior to arrival. You do not need to be present during installation, however we ask that clear access instructions are provided in advance where necessary.

Our installation team reserves the right to refuse installation if the area is deemed unsuitable. This may include insufficient space, unsafe access, uneven ground, or situations where installation may compromise the long term integrity of the product.

If installation cannot be completed due to site conditions, our team will contact you to discuss available options. Please note that any additional installation visits, product alterations, or redelivery requirements may incur additional charges. A minimum redelivery fee of £180 inclusive of VAT may apply.

Please note that delivery access is entirely at the customer’s discretion. We cannot accept responsibility for any damage to property resulting from access restrictions or unsuitable delivery conditions.

Click and Collect

You can now collect your order directly from our showroom.

Simply select the “Collect from Showroom” option during checkout and choose your preferred collection date and time.

Showroom Collection Information
Customers must provide photo ID and proof of payment when collecting an order
Customers should report to the upstairs sales office upon arrival
Collection times must be booked in advance

If you have any delivery related queries, please contact our team on 01564 793 652.