Refund and Returns Policy

Updated: 14th May 2026

Damaged or Defective Goods

Please inspect all goods upon delivery or within 14 days of receiving your order.

If any item arrives damaged, faulty, or defective, please contact our Customer Services team as soon as possible on 01564 793 652 or via email at info@wheeliebinstorage.co.uk.

We will require:

• Photographic evidence of the issue
• A clear description of the fault or damage
• Your order details

Please ensure photographs or attachments are not excessively large, as this may prevent successful delivery of your email.

If we agree that the goods are damaged or defective, we may:

• Replace the defective goods
• Repair the goods where appropriate
• Offer a full or partial refund depending on the issue

No goods may be returned without prior agreement from our team.

If you believe the item is unsuitable upon delivery, you may refuse the delivery and contact our Customer Services team immediately.

Returns & Refund Policy

The Buyer has the right to cancel any order before the goods enter the delivery process.

If an order is cancelled before dispatch, a full refund will be issued to the original payment method.

If the order has already entered the delivery process, cancellation may no longer be possible. In these cases, customers may refuse delivery or return the item using our returns procedure.

Customers have up to 14 days after receiving their order to return unwanted items.

When returning goods, please download and complete our Returns Form.

Click here for Returns Form

Returning items will be at the customer’s own cost.

Larger items may be subject to a collection fee of 15% of the original purchase price. This amount will be deducted from the final refund total where applicable.

Larger items may also be returned using the customer’s own transport method, however this must be arranged directly by the customer.

Return Conditions

Returned goods must:

• Be returned within 14 days of delivery
• Be in the same condition they were received
• Be returned complete with all parts and packaging where possible
• Not have been assembled, altered, painted, treated, or customised in any way

Once assembly has started, it will be deemed that the customer has accepted the goods and we will not accept returns for unwanted items.

Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.

The customer accepts full responsibility that all returned goods arrive back in the same condition as originally delivered.

Made to order, bespoke, customised, and personalised products cannot be cancelled or returned.

Return Address

Refund Advice

Once your returned goods have been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed back to the original payment method used when placing the order. This is to protect both customers and ourselves against potential fraud.

All refunds will be processed within 14 days of us receiving the returned item(s).

Late or Missing Refunds

If you have not yet received your refund:

• Please first check your bank account again
• Contact your credit card provider, as refunds can take time to appear
• Contact your bank, as processing times can vary

If you have completed the above steps and still have not received your refund, please contact our Customer Services team at info@wheeliebinstorage.co.uk.

Cancellation Policy

You may cancel your order at any time before it enters the delivery process.

If you wish to cancel an outstanding order, please contact our office as soon as possible on 01564 793 652.

If your order has already entered the delivery process, cancellation may no longer be possible. In these cases, you may refuse delivery or return the item in accordance with this Returns Policy.

Need Help?

If you have any questions relating to returns, refunds, cancellations, or damaged goods, please contact our Customer Services team on 01564 793 652 or email info@wheeliebinstorage.co.uk.